Terms and Conditions

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Who We Are and When These Terms of Use Apply

Welcome to Mind to Womb (“Website”) and/or our therapy platforms, including mobile applications (Company Number 15074450). By accessing and using our Website, Apps, or purchasing any products or services via these platforms, you agree to comply with and be bound by the terms and conditions outlined in Part I of these Terms and Conditions, which govern your relationship with us.

We recommend that you print a copy of these Terms for future reference. If you do not agree to these Terms of Use, you must refrain from using our Website or Apps.

By using our Website or Apps, you confirm that you are at least 18 years old.

If you purchase services, digital content, or any other products from us, Part II of these Terms will apply to those transactions, detailing the specific terms of supply.

Our Liability

Viruses, Cybersecurity, and Device Protection:
While we strive to provide a secure environment, we will not be liable for any loss or damage caused by viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our Website or Apps, or through downloading content from our platforms or any third-party websites linked to it.

You are solely responsible for ensuring that your devices are adequately protected against viruses and harmful code before accessing the Website or Apps.

Use of Mind to Womb Website and Apps

You are permitted to use our Website and Apps only for lawful purposes. You may not use the Website or Apps:

• In any way that violates local, national, or international law.

• To engage in unlawful, fraudulent, or harmful activities.

• For the purpose of harassing, bullying, insulting, intimidating, or humiliating others.

• To knowingly upload or transmit any malicious software (e.g., viruses, Trojan horses, spyware, adware) designed to damage or disrupt the functionality of any system.

• To record audio or video during therapy sessions, including for personal reference, without explicit permission.

Providing Our Services and Digital Content

• Therapy Sessions: When you book a therapy session, you are required to pay or commit to payment at the time of booking. Payment must be made prior to the scheduled session.

• Other Services and Digital Content: Payment for other services or digital content is generally required in advance. The price will be clearly stated on the order page for each service or digital product.

• Delays Outside Our Control: If our ability to deliver services or digital content is delayed due to factors beyond our control (e.g., technical issues, health crises, or force majeure events), we will notify you as soon as possible. We will take reasonable steps to mitigate the effects of such delays. We will not be held liable for any delay caused by events outside our control, but if the delay is substantial, you may choose to cancel the order and receive a refund for any services or content not yet provided.

How to Contact Us

For inquiries or assistance, please use the Contact Form on our website or email us directly at [email protected]. We aim to respond to all inquiries within 24 hours during working days (Monday to Friday).

Who Provides the Services

Mental Health Practitioners:
All of our mental health professionals are regulated by one or more of the following UK-based bodies:

• Nursing and Midwifery Council (NMC)

• Social Work England (SWE)

Each practitioner must meet the standards set forth by their respective regulatory bodies to ensure the highest levels of care and professionalism.

Global Availability and Timezone Considerations

Mind to Womb is a UK-based online therapy platform, but we offer global therapy sessions. Our services are available to clients worldwide, with each session tailored to the local timezone of the client.

At the point of login, our platform will automatically detect your timezone, allowing you to select an appointment time that works best for you. This will also be reflected in your booking confirmation and reminder emails.

Important Note:
Mind to Womb does not automatically update your timezone if you change your location after booking a session. It is your responsibility to update your location in the platform to ensure the correct session time. If you fail to do so, you may risk missing your session. In such cases, our standard cancellation and rescheduling policies will apply.

We strongly recommend that clients make a note of any time zone changes from the point of booking to avoid any confusion or missed appointments.

Payment Terms and Refund Policy

• Therapy Sessions: Fees for therapy sessions are due at the time of booking. If you need to cancel or reschedule a session, please refer to our cancellation policy below.

• Refunds: Refunds are only issued under specific circumstances, such as if a service is not delivered within a reasonable time frame due to our fault or error. Refund requests are reviewed on a case-by-case basis.

Cancellation and Rescheduling Policy

• Cancellations: If you wish to cancel or reschedule a session, you must notify us at least 24 hours in advance. If you cancel with less than 24 hours' notice, a cancellation fee may apply, or the full session fee may be charged.

• Missed Appointments: Failure to attend a scheduled session without prior notice will result in the session being charged in full. If you are late for a session, we may shorten the session time to ensure that the next appointment can begin as scheduled.

Confidentiality and Data Protection

We take your privacy and confidentiality seriously. All personal and sensitive information you provide to Mind to Womb will be handled in accordance with our Privacy Policy. Therapy sessions are confidential, and we will not disclose your personal information without your explicit consent, except in cases where we are required by law to do so

Safeguarding and Reporting Responsibilities

At Mind to Womb, we take the safety and well-being of our clients very seriously. We are committed to providing a safe, supportive, and confidential space for therapy and coaching. However, it is important to note that our Mental Health Practitioners are required by law and professional ethics to take action if safeguarding concerns arise during sessions.

Safeguarding Concerns:

If during a session, we become aware of any signs or disclosures related to abuse, neglect, or any other form of harm (whether emotional, physical, sexual, financial, or psychological), we are legally obligated to take steps to protect the individual(s) involved.

Types of abuse and neglect include, but are not limited to:

• Child abuse or neglect (whether the client is pregnant, a mother, or caring for children)

• Domestic abuse (including physical, emotional, psychological, or financial abuse)

• Sexual abuse or exploitation

• Elder abuse or neglect (where relevant)

• Self-harm or suicidal ideation

• Substance abuse or addiction-related issues that affect safety

Our Legal Obligation to Report:

In the UK, Mental Health Practitioners, including therapists, coaches, and counselors, have a duty of care and are legally bound by both ethical and statutory obligations to report any safeguarding concerns to the relevant authorities, which may include:

• Children’s Social Services (Child Protection)

• Adult Social Services (for vulnerable adults)

• The Police (in cases of immediate risk or danger)

• NHS or other medical professionals (when there is concern for health or safety)

• Other relevant safeguarding agencies or local authorities depending on the country of the client’s residence (especially in cases of international clients)

This is in line with The Children Act 1989 and The Care Act 2014 (in the UK) as well as various international child protection and adult safeguarding laws.

How We Handle Safeguarding Concerns:

If we have concerns about your safety or the safety of someone else, including children or dependents in your care, we will take the following steps:

1. Initial Discussion: We will inform you about our safeguarding responsibilities and explain that we may need to take action if concerns arise.

2. Consultation and Reporting: In most cases, we will attempt to discuss concerns with you and agree on the best course of action. However, if there is an immediate risk to your safety or someone else’s, we may need to act quickly and contact the relevant safeguarding authorities without your consent.

3. Confidentiality: Although confidentiality is a cornerstone of our services, it is not absolute in cases where there is a risk of harm to yourself or others. The need to protect life and well-being outweighs confidentiality obligations in these instances.

4. Referral and Support: We may refer you to additional support services or resources, such as local social services, emergency shelters, or mental health services, as appropriate. Our goal is to ensure you have the necessary support to ensure safety and well-being.

International Clients:

For international clients, while our services are based in the UK, we recognize the diversity of laws and requirements in different countries. We will make every effort to adhere to the relevant laws governing safeguarding and child protection in your country of residence. Should we identify any safeguarding risks during a session, we will refer to the relevant local or international agencies that specialize in handling these concerns.

Examples of Situations That May Trigger Reporting:

• If a client discloses they are experiencing or have experienced domestic abuse or violence.

• If a client shares information that suggests their child is at risk of neglect or harm.

• If a client is suicidal or at risk of self-harm and refuses to engage in appropriate support services.

• If a client’s mental health concerns are causing significant harm to themselves or others.

• If there is evidence that an individual is unable to care for their children or other dependents due to substance abuse or untreated mental health conditions.

Your Acknowledgment and Consent:

By engaging with Mind to Womb’s services, you acknowledge that you have been informed of our safeguarding obligations and consent to the possible need for us to report concerns as outlined above. We understand that this can be a sensitive and distressing matter, and we aim to handle all situations with the utmost care, respect, and professionalism.

Conclusion:

We are committed to providing the highest standard of care and to ensuring that all clients feel safe and supported. While our primary role is to offer therapy, coaching, and counseling services, we also take seriously our responsibility to act in situations where the safety and welfare of our clients or others are at risk. If you have any concerns about these terms or need clarification, please do not hesitate to contact us before engaging in services.

This expanded section clearly outlines your responsibility to report safeguarding concerns while also making sure clients are aware of the potential legal and ethical obligations that therapists have in these situations. It can also help build trust with your clients, ensuring they feel confident that their well-being is prioritized. Let me know if you need any further adjustments!

Amendments to These Terms

Mind to Womb reserves the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Revised" date. Please review these Terms regularly to stay informed of any modifications.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be resolved under the jurisdiction of the courts of England and Wales.

By continuing to use our services, you agree to the updated terms and conditions outlined above. Thank you for choosing Mind to Womb for your pregnancy and motherhood counseling needs.

This version adds clarity and professionalism to the terms, addresses the global service aspect, and ensures compliance with both UK law and international privacy standards. Let me know if you'd like to expand on or adjust any sections!