​Mind to Womb — Terms and Conditions

Important notice (please read carefully): 

Last revised: 2/10/26

1. Who we are

Mind to Womb Ltd (company number 15074450), referred to below as “we”, “us” or “Mind to Womb”, provides individual online emotional wellbeing support through pregnancy and motherhood.

Website: https://www.mindtowomb.com

Contact and complaints: info@mindtowomb.com

These terms explain the services, booking arrangements and responsibilities of Mind to Womb and its clients. Please read them before booking and retain a copy. Nothing in these terms limits your statutory consumer rights.

The terms supplied to you when you purchase apply to that purchase. We will provide confirmation of your purchase and the applicable terms in a form you can save. Simply browsing our website does not amount to purchasing a service.

2. The service and professional background

Mind to Womb offers a space to talk about the emotional experiences surrounding pregnancy and motherhood. Support may include exploring anxiety, overwhelm, low mood, emotional exhaustion, identity, confidence, relationships and life changes.

Sessions are currently provided by Tutu Adepoju, Founder and Director of Mind to Womb. Tutu is a registered social worker and midwife, registered with Social Work England and the Nursing & Midwifery Council. Her qualifications include a bachelor’s degree in Midwifery, a Master of Arts in Social Work with a focus on mental health social work and a Level 5 Counselling Diploma. 

Support draws on this professional background and counselling training. We do not claim BACP accreditation or registration, or HCPC registration, for this service.

Our approach is person-centred and trauma-informed. We will provide the service with reasonable care and skill. Particular changes in wellbeing or outcomes cannot be guaranteed.

3. Scope and suitability

The service is emotional wellbeing support. It does not provide medical assessment, diagnosis, prescribing, psychiatric treatment, midwifery care or emergency response, and does not replace those services.

Please continue to seek appropriate advice from your GP, maternity team or other healthcare professionals where needed. You do not need a diagnosis to enquire about support.

The service is for adults aged 18 and over. Suitability is discussed during the initial consultation and may be reviewed during support. If your needs fall outside the service’s scope, we will explain this and discuss appropriate alternatives where possible.

A consultation does not guarantee that we can offer ongoing support. If we cannot provide a service you have already paid for, we will refund the undelivered service, subject only to any fair charge for appointments already provided or validly chargeable under these terms.

4. Required free initial consultation

All new clients must complete a free 15-minute consultation before their first paid session. It gives you an opportunity to meet Tutu, share a little about your needs and ask questions. It also allows Tutu to prepare and discuss whether Mind to Womb is suitable.

The consultation is an introduction, rather than a full support session. There is no obligation to purchase support afterwards. Please complete it before purchasing a four-session package.

If you miss a free consultation, no paid-session fee is charged. Contact us to discuss another appointment.

5. Sessions and prices

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Free initial consultation - One 15-minute introductory conversation - Free

Individual emotional wellbeing support - One 50-minute online session - £65

Four-session emotional wellbeing support - Four 50-minute online sessions - £240

The package saves £20 compared with four individually purchased £65 sessions. It is a one-off purchase, not a subscription, and does not renew automatically.

Prices are in pounds sterling. The total payable, including any applicable taxes, will be shown before you pay. Future price changes do not increase the price of services already purchased.

6. Booking and payment

Appointments are subject to availability and are confirmed through the booking process or directly by Mind to Womb. An enquiry alone does not reserve an appointment.

Paid sessions and packages must be paid for in advance unless we expressly agree otherwise. Payments may be processed by a third-party payment provider. You authorise only the payments you have agreed to; these terms do not authorise unspecified additional charges.

Please provide accurate contact details and check the appointment date, time and time zone on your confirmation. Contact us promptly if anything is incorrect or joining instructions have not arrived.

7. Four-session package

The package is for four individual sessions with the same client. Each booking uses one session credit when delivered, or may use a credit where a late cancellation or missed appointment is validly charged under Section 10. You will not be charged both a package credit and a separate fee for the same appointment.

The package is advertised as valid for three months. The exact start and end dates must be clearly shown before purchase and in your confirmation. You do not have to attend weekly; scheduling is agreed according to your needs and appointment availability.

Please arrange your appointments with enough time to use the package. If our availability or a cancellation by us prevents you from using it within its validity period, we will extend the period or refund the affected unused sessions.

Contact us before expiry if illness or another unexpected circumstance affects your ability to attend. We will consider requests for an extension individually. This does not create an automatic right to an extension, and does not affect statutory cancellation or refund rights.

8. Online sessions and client location

Sessions take place using Microsoft Teams. Tutu currently sends an individual joining link before each appointment. Sessions last 50 minutes; the consultation lasts 15 minutes.

You need a suitable device, reliable internet connection and a space where you can speak as privately as possible. Please tell us about any practical or accessibility needs so we can discuss what can reasonably be arranged.

Tell us the country in which you will physically be located for appointments, and inform us if this changes. We must confirm whether support can be provided there, taking account of professional, insurance, legal and safeguarding arrangements. Being able to access the website does not mean that we can accept clients in every country.

9. Statutory cancellation rights for online purchases

For this emotional wellbeing service, we offer a 14-day cooling-off period from the day after the paid contract is agreed. You may cancel the contract during that period by sending a clear statement to info@mindtowomb.com. You may use the cancellation form at the end of these terms, but do not have to.

If you want a paid session to take place during the cooling-off period, we will ask for your express request to start the service early. We will also ask you to acknowledge that the right to cancel ends once the service under that contract has been fully performed.

If you cancel during the cooling-off period after expressly requesting early performance, we may charge a proportionate amount for the service actually provided before cancellation, where the applicable requirements have been met. A completed session in a four-session package does not by itself remove your right to cancel the remaining package during the cooling-off period. The package price is £60 per session for proportionate calculations.

Where you have not requested early performance, or the required cancellation information has not been provided, we will not charge for early performance where the law prohibits doing so.

Refunds due under this cooling-off provision will be made within 14 days of your cancellation notice, using the original payment method unless otherwise agreed, without a refund fee.

This cooling-off right is separate from changing an appointment. Section 10 does not override statutory cancellation rights or the cooling-off protection offered in this section.

10. Client cancellations and rescheduling

You may cancel or reschedule an appointment free of charge by giving at least 24 hours’ notice before the scheduled start time. Contact us by email or use an available cancellation or rescheduling option in your booking confirmation.

For an individual paid appointment cancelled with sufficient notice, you may reschedule or receive a refund of that appointment payment. For a package appointment, the session credit remains available; cancelling that appointment alone does not cancel the whole package.

If you cancel or request a change with less than 24 hours’ notice, a charge may apply up to the full session price, or up to one package session credit. Any charge must reflect the reasonable direct loss caused by the cancellation, taking account of costs saved and whether we can fill the appointment. We will reduce or waive the charge where that loss is reduced or avoided. We will not recover the same loss twice.

Unexpected illness, childcare problems and emergencies can arise. Please contact us as soon as possible. We will consider exceptional circumstances individually, but cannot promise that every late cancellation will be free of charge.

11. Missed appointments and lateness

If you do not attend and do not contact us beforehand, the full individual session fee will normally be retained, or one package session will normally count as used, subject to the fairness and loss provisions in Section 10 and your statutory rights.

If you arrive late, your appointment will normally still end at the originally scheduled time, and the agreed fee applies. We will not reduce your session time because of a delay caused by us.

We will consider known technical problems under Section 12 rather than automatically treating them as a no-show.

12. Provider cancellations and technical problems

If Tutu cancels, or a technical problem at her end prevents the appointment from taking place, you will be offered a full replacement session at no additional cost. Your package credit will remain available.

If you do not wish to accept a replacement for a session we have not provided, we will offer a refund for the affected individual session or the affected package portion. Replacement arrangements do not restrict statutory refund rights.

If a significant interruption at our end prevents us from delivering the full session, we will arrange to make up the missing time or offer an appropriate replacement or refund.

If a technical problem occurs at your end, contact us promptly. We will discuss what happened and a reasonable next step. A client-side technical problem does not automatically qualify for free rescheduling, but any charge will be considered fairly under Section 10.

13. Recording and written notes

We do not audio- or video-record sessions. Please do not record the conversation, create an automated transcript or invite an AI note-taking tool without prior agreement. Our current service does not offer recorded sessions.

Tutu makes brief written notes to support continuity and inform later sessions. 

Finishing sessions does not automatically mean that all records are immediately deleted. Records will be retained only for an identified and justified period, including relevant professional, legal and insurance considerations. 

You may discuss your own experience of the service or make a complaint. These terms do not prevent you from seeking advice or exercising your legal rights. Please respect the privacy of other people whose information may arise during support.

14. Confidentiality and safeguarding

We treat information shared during support as confidential, subject to necessary disclosures and the processing explained in the Privacy Notice. Confidentiality is not absolute.

Disclosure may be necessary where there is a serious risk of harm to you or another person, a child or adult safeguarding concern, a legal obligation or a valid court requirement. Where justified, we may contact an appropriate safeguarding service, healthcare professional or emergency service.

We will explain the limits of confidentiality before support begins. Where appropriate, we will discuss a necessary disclosure with you first, unless doing so would increase risk, is prohibited or is not practicable. Any disclosure should be limited to relevant information needed for its purpose.

15. Privacy and personal information

We handle personal information, including sensitive health-related information where relevant, in accordance with applicable data-protection requirements. Our Privacy Notice explains why information is collected, the lawful basis and relevant condition for sensitive information, who may receive it, retention, your rights and how to raise a concern.

Microsoft Teams, Microsoft OneNote, the booking platform and payment providers may process information in connection with the service. Their actual roles and any relevant international transfer arrangements must be accurately explained in the Privacy Notice.

Agreeing to these terms is not blanket consent to all uses of your information. Optional marketing requires a separate choice. We do not require marketing consent as a condition of receiving support.

16. Urgent needs and communication between sessions

Mind to Womb is not an emergency service and does not offer 24-hour monitoring or crisis support. Do not rely on website chat, email, Teams messages or a booked consultation for urgent assistance.

If you or someone else is in immediate danger in the UK, call 999 or attend the nearest emergency department. Outside the UK, use the local emergency service. For other healthcare needs, contact an appropriate healthcare service.

17. Ending support and unused sessions

You may choose to stop support. Please contact us so we can discuss any booked appointments and unused package sessions. Appointment charges remain subject to Sections 9 to 11.

We may need to end or pause support if it is unsuitable, falls outside our scope, cannot safely be provided, or involves threatening or abusive behaviour. We will explain the reason where it is safe and appropriate to do so. Unused, undelivered sessions will be refunded after deducting only services already delivered and any fair, valid appointment charges.

When a client ends a package outside the cooling-off period, we will refund unused sessions at £60 each, less any fair, valid appointment charges. The package discount will not be retrospectively removed from completed sessions. This refund policy does not promise an automatic refund for unused credits merely because the agreed validity period has expired; any expiry-related refusal must still be fair and respect consumer rights.

18. Materials and third-party services

Any materials provided as part of support are for your personal use. Please do not sell or commercially reproduce materials owned by Mind to Womb without permission. This does not restrict uses permitted by law.

We may suggest other services where appropriate. Those services have their own terms and responsibilities. We remain responsible for taking reasonable care in any advice or signposting we provide.

19. Concerns and complaints

If you are unhappy with the service, contact info@mindtowomb.com with a brief explanation and the outcome you are seeking. We will consider your concern fairly and explain the next steps. Raising a concern does not remove your consumer rights or your right to contact an appropriate regulator or advice service.

We do not impose an automatic penalty for using a payment provider’s dispute or chargeback process. Where relevant, we may provide the provider with evidence of the booking, payment and service delivered.

20. Responsibility and consumer rights

We are responsible for providing the agreed service with reasonable care and skill. If we do not do so, you may have rights to repeat performance, a price reduction or another remedy under applicable law.

We do not exclude responsibility for foreseeable loss caused by our breach of contract or negligence. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or liability or rights that cannot lawfully be excluded or limited.

You remain responsible for your own choices, but this does not remove our responsibility for the quality of the service or advice we provide within its scope.

21. Events outside our control

If an event outside our reasonable control affects appointments, we will contact you and take reasonable steps to reduce the disruption. We will discuss rescheduling or refunds for services that cannot be provided. This clause does not give us a right to retain payment for an undelivered service regardless of the circumstances.

22. Changes to terms

Updated terms apply to future purchases. We will not retrospectively change the price, package content or cancellation terms of an existing purchase without your agreement, except where a change is legally required. Any necessary changes will be explained.

23. Applicable law

These terms are governed by the law of England and Wales. You retain any mandatory consumer protections applicable to you and any right to bring proceedings in courts available to you under applicable law. These terms do not force a consumer to use a court where doing so would remove those rights.

If a provision is found unenforceable, the remaining provisions continue where they can fairly operate. Nothing in these terms removes promises about the service that we are legally required to honour.

24. Before you book

By booking a paid service, you confirm that you are 18 or older, have completed the required consultation, have read the service description and these terms, and understand that this is emotional wellbeing support rather than emergency or medical treatment.

Any request to start paid support during the cooling-off period must be obtained separately and expressly. Agreement to these terms alone is not that request.

Optional cancellation form

To: Mind to Womb Ltd, info@mindtowomb.com, at the business address supplied before purchase.

I give notice that I wish to cancel my contract for the following service or package:

Service or package:

Date purchased:

Client name:

Client address:

Booking or purchase reference, if available:

Date of notice:

Signature, only if submitting on paper:

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